H. CLIENT RIGHTS & RESPONSIBILITIES
Welcome to Absolute Care Inc
We are committed to supporting your mental health and wellness through respectful, ethical, and individualized care. This document outlines your rights and responsibilities while receiving services from our team.
Understanding Our Services
Absolute Care Inc. provides therapeutic, psychiatric and rehabilitative services designed to help you improve your mental wellness and increase independence.
PRP (Psychiatric Rehabilitation Program) is designed to teach you life skills and help you move from crisis to stability and independence. Your PRP counselor is here to guide, not to do everything for you. Their role is to support and teach — not replace — your own ability to manage appointments, advocate for yourself, or navigate resources. Over-reliance on your PRP counselor may indicate a need to reevaluate your goals or readiness for services.
You may qualify for up to six PRP visits per month, depending on your treatment plan.
Important: To continue receiving PRP services, you must also be actively engaged in therapy or medication management. PRP is not a standalone service — it is designed to reinforce your clinical treatment.
Therapy is a space for emotional support, skill-building, and personal growth. It is not for medication renewals or crisis-only use. If you are receiving medication management, you may be required to participate in regular therapy sessions — typically once or twice per month, depending on your provider’s recommendation.
Medication Management is provided by licensed professionals who use clinical judgment to prescribe or adjust medications. These services are not guaranteed on demand and require active participation in treatment.
These services are designed to work together. Participation in only one service, without follow-through on others, may result in your treatment plan being paused or discontinued.
Your Rights
As a client of Absolute Care Inc., you have the right to:
Be treated with dignity and respect by all staff
Receive services in a safe, non-discriminatory environment
Participate in decisions about your treatment plan
Privacy and confidentiality of your health and personal information
Request clarification or refuse services without retaliation
File a complaint without fear of negative consequences
Appointments & Cancellations
We require 48 hours’ notice for cancellations. Your clinician’s time is valuable, and your appointment could be given to another client in need. Missed or late cancellations affect the whole community.
If you miss 3 consecutive appointments without contact, or cancel frequently without notice, you may be discharged.
Communication & Boundaries
Absolute Care Inc. maintains a zero-tolerance policy for threats or aggressive behavior toward staff or other clients. Any threat — verbal, physical, or implied — will result in immediate discharge from all services. We are committed to maintaining a safe and supportive environment for all.
To ensure fair and effective care for all, clients are expected to communicate with their providers within the boundaries discussed during treatment planning.
Excessive communication (e.g., calling or texting a PRP counselor multiple times per day) is not appropriate and may result in corrective action or discharge.
Staff members must maintain professional boundaries to support their own well-being and serve all clients effectively.
Communication should be limited to appropriate times and in line with what has been agreed upon with your provider.
Grounds for Discharge
Clients may be discharged from Absolute Care Inc. services for the following reasons:
Making threats toward staff or other clients
Repeated missed appointments (e.g., 3 consecutive no-shows or excessive cancellations)
Inappropriate or excessive communication that interferes with staff duties or violates agreed-upon boundaries
Disrespectful, abusive, or disruptive behavior
Non-participation in treatment or failure to follow treatment plans
Violation of clinic policies
Our goal is to provide high-quality care to those who are engaged and respectful of the process. Discharge decisions are made with consideration of your progress, behavior, and overall commitment to your care plan.
Acknowledgment
By signing below, you confirm that you have received, read, and understood your rights and responsibilities while receiving services at Absolute Care Inc.